Privacy Policy

Personal Details You Share:

• Name, email address, phone number when you fill out our contact forms
• Business info if you're reaching out for commercial projects
• Project details, site addresses, and design preferences during consultations
• Payment information when we're working together (though we don't store credit card numbers directly)

Stuff We Collect Automatically:

• IP address and browser type - basic tech stuff to keep the site running smoothly
• Pages you visit and how long you hang around (helps us figure out what folks are actually interested in)
• Device information and screen size - so we can make sure the site looks good on your phone or tablet
• Referral sources - like how you found us, whether through search engines or social media

We're not in the business of collecting unnecessary data. If we ask for something, it's because we genuinely need it to help you with your project or improve your experience on our site.

We're not gonna beat around the bush - here's exactly what we do with your info:

Service Delivery:

• Responding to your inquiries about residential design, commercial projects, or urban planning work
• Scheduling consultations and site visits
• Creating proposals, contracts, and project documentation
• Managing ongoing projects and keeping you updated on progress

Communication:

• Sending you updates about your projects (obviously)
• Occasional newsletters about sustainable design trends or our latest work - but only if you've opted in
• Following up on consultations or quotes we've provided

Website Improvement:

• Making sure our portfolio loads quickly and looks good
• Figuring out which services folks are most interested in
• Fixing bugs and improving navigation based on how people use the site

Legal Stuff:

• Keeping records for accounting and tax purposes
• Protecting our rights and complying with Canadian laws
• Maintaining professional liability insurance requirements

We're pretty protective of your information, but there are a few situations where we might share it:

Project Partners:

When we're working on your project, we sometimes need to share relevant details with structural engineers, contractors, sustainability consultants, or other professionals. They're bound by their own professional standards and confidentiality agreements.

Service Providers:

We use trusted third-party services for things like email hosting, website analytics, and cloud storage. These folks have signed agreements promising to keep your data secure and not use it for their own purposes. We're talking about well-established Canadian and international providers with solid security credentials.

Legal Requirements:

If we're legally required to disclose information - like in response to a court order or government request - we'll do so. We'd also share information if we genuinely believe it's necessary to prevent harm or protect someone's safety.

What we DON'T do: We don't sell your information to marketers, data brokers, or anyone else. That's just not our style. Your info stays with us unless there's a legitimate reason related to your project or legal requirements.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's the breakdown:

Essential Cookies:

These keep the website functioning properly. They remember your preferences, help with navigation, and ensure forms work correctly. You can't really turn these off without breaking the site.

Analytics Cookies:

We use these to understand how visitors interact with our site. Which portfolio projects get the most views? Are people reading our sustainability page? This helps us make the site better. We use anonymized data whenever possible, so we're not tracking individual browsing habits.

Managing Cookies:

Most browsers let you control cookies through their settings. You can block them entirely, though some parts of our site might not work as smoothly. Check your browser's help section for specifics on managing cookies.

Do Not Track:

We respect Do Not Track signals from browsers. If you've got that enabled, we'll honor it.

Under Canadian privacy law, you've got some solid rights when it comes to your personal information:

Access:

You can ask us what information we've got on you. We'll provide a copy within a reasonable timeframe, usually within 30 days.

Correction:

If something's wrong or outdated, let us know and we'll fix it. We want to keep accurate records anyway.

Deletion:

You can request that we delete your information, though we might need to keep some records for legal or accounting purposes. For example, we need to keep project files and financial records for a certain period as required by our professional insurance and tax regulations.

Opt-Out:

Don't want our newsletters anymore? No hard feelings - there's an unsubscribe link in every email, or just shoot us a message.

Portability:

Want to take your data elsewhere? We can provide your information in a commonly-used format when it's technically feasible.

Lodge a Complaint:

If you think we've mishandled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd prefer if you reached out to us first so we can sort things out directly.

To exercise any of these rights, just email us at info@mythralenforgequint.info or give us a call at (416) 555-0147. We'll need to verify your identity before making changes, but we'll make the process as painless as possible.

We take security seriously - probably as seriously as we take load-bearing calculations. Here's what we do:

• Encryption: Your data's encrypted both when it's being transmitted and when it's stored. We use industry-standard SSL/TLS protocols for the website.
• Limited Access: Only team members who genuinely need access to your information get it. We're not giving everyone the keys to the filing cabinet.
• Secure Systems: We use reputable hosting providers with strong security measures, regular backups, and disaster recovery plans.
• Regular Updates: We keep our systems and software up to date with the latest security patches. Nothing's left running on outdated, vulnerable versions.
• Physical Security: Our office at 245 Queen Street West has controlled access, and physical documents are stored securely.

That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know promptly and tell you what we're doing about it.

Retention: We keep your information as long as we need it for the purposes we collected it, or as long as we're required by law. Project files typically stick around for 7-10 years (professional requirements), while marketing contacts might be removed sooner if there's no activity.

Our website might link to other sites - maybe supplier websites, industry associations, or social media. Once you click through to another site, this privacy policy doesn't apply anymore. Those sites have their own privacy policies, and we'd recommend giving them a read.

We try to link to reputable organizations, but we're not responsible for their privacy practices. Just something to keep in mind when you're clicking around.

Our services are geared toward adults, and we don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it promptly. If you're a parent and think your kid's information has ended up with us, please get in touch right away.

Privacy laws and best practices evolve, and so might our policy. We'll update this page when necessary and note the date at the top. If we make significant changes, we'll let you know through email or a notice on our website.

It's worth checking back occasionally to see if anything's changed. We'll always try to keep things transparent and straightforward.